PSS uses either UPS or USPS to ship orders. Please give us at least three business days to get your order into the mail. And at least 4 business days during the busy holiday seasons and for special releases.
**Free shipping in the U.S. on all orders over $50 (before sales tax and after discounts).
**YOUR TRACKING NUMBER IS A HELPFUL TOOL: When your shipping label is printed you will receive and automated email stating your tracking number. Please check your spam or promotion email folders if you cannot locate it in your primary emails. That traceable tracking number is an indicator that we did fill and ship your order. You will find that the tracking number is a valuable tool in tracking the progress of your package.
**DELAYED OR MISSING PACKAGES: During the busy holiday seasons your tracking number may indicate that your shipment is not moving through the shipping carrier's system. This happens occasionally because the shipping carrier can get bogged down with packages and other mail during the holidays. Please be patient, we have found that it usually starts moving again in two to three days. You can also contact the local branch of the shipping carrier and provide the tracking number so that they can locate your package. They are equipped with GPS and other means of locating a shipment.
If your tracking information shows delivered but you cannot find your package, please:
Check around your porch, garage, mailbox, side doors, and other possible delivery locations.
Check with household members or neighbors who may have accepted the package.
Contact your local post office or shipping carrier to request assistance locating the package.
Please be aware that sometimes a package is entered into the system as delivered when it is still on the shipping carrier's truck at the end of the day. In most cases it delivers in the next day or two. Unfortunately porch piracy is also becoming an all too common issue. And especially during the holiday season. We are not liable for stolen or missing packages.
Please understand that orders showing a confirmed delivery scan are considered fulfilled by my shop. I cannot offer refunds or replacement products for packages that the carrier has marked as delivered. Unfortunately, I cannot be responsible for packages that are stolen after delivery or misplaced after the carrier has completed its delivery scan.
I recommend having packages shipped to a location where someone can receive them safely, particularly during the holiday season.
**DAMAGED PACKAGES: If your order arrives damaged it's very important to get photo documentation of the damage and contact the carrier and PSS immediately. We can only file a claim for you if you have provided proof and documentation of the damage.
Thank you for understanding that I am a small, independent handmade business and cannot absorb the cost of packages that go missing after delivery.
**Sometimes we need to contact you about your order. Please provide proper contact information. If you do not respond we are not responsible for any issues that arise with your order. We will cancel your order if we do not hear back within a week's time.
